SHIPPING AND RETURN POLICY
Orders are processed and shipped within 24 hours of credit card approval. Orders after 12:00 PM Eastern Standard Time on Friday will be processed and shipped on the following business day. Orders placed on weekends and official holidays will be processed and shipped on the following business day.
All shipments by Canada Post Service.
The following shipping options are available:
- Xpresspost with signature (Arrives in 2 business days)
- Priority with signature (Next business day if order placed by 12PM EST)
Priority with signature Delivery:
Orders placed Monday through Friday by 12PM Eastern Standard Time will be guaranteed same day shipment (assuming credit card approval). Orders placed after the aforementioned time will be processed and shipped the next business day.
For Xpresspost with signature shipments:
-Orders above CAD 80. - in value (before taxes), shipping is free.
-Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 8-.
For Priority with signature shipments:
-Orders above CAD 80. - in value (before taxes), flat shipping charge of CAD 5.-
-Orders below CAD 80. - in value (before taxes), flat shipping charge of CAD 12.-
Applicable federal and provincial taxes will apply on shipping charges listed above.
Shipping charges can be calculated in the shopping cart before an order is completed. To see your shipping charges before making a purchase, simply add items to your cart and fill out the appropriate fields under “Billing Address” and “Shipping Address” and you will be prompted with all the available shipping methods and their cost. You will not be charged for an order until you have submitted your payment information and placed your order.
We do not ship to PO Boxes.
Please note we only ship to Canadian addresses
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from Canada. You will be asked to change your shipping address if this address is not recognized. Should you have any problems with the address validation, please contact our Customer Service at 1 888 295 1639 or eCom@swatch.ca (From 9 AM to 5 PM EST Monday through Friday)
STORE.SWATCH.COM RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from http://store.swatch.com/en_ca/ within 14 days (no exceptions) of delivery – for a full refund or exchange of the purchase price by mail as set out below. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center. For the time being, merchandise purchased on http://store.swatch.com/en_ca/ cannot be returned or exchanged at any Swatch corporate retail stores.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
Returned items will be inspected on delivery and refund can be refused if not compliant to with conditions stated above.
Straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
Refunds can only be placed back onto the original method of payment.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
HOW TO MAKE A RETURN/EXCHANGE
Return of defective, damaged or wrongly shipped item(s):
In case of defective, damaged or wrongly shipped item(s), please notify our Customer Service eCom@swatch.ca or 1.888.295.16.39 within 72 hours of delivery.
Please explain the issue with the product and state whether you would like a refund or an exchange. A Canada post return label will be provided for valid requests made within the adequate timeline. Items damaged due to customer abuse or negligence will not be accepted.
Return of unwanted item(s):
You may return any unworn, undamaged item(s) – within 14 days of delivery for a full refund of purchase price (minus shipping and handling fees):
Please email customer service eCom@swatch.ca, stating the order number and reason for the return:
1) Not as pictured on website 5) Watch face too big
2) Late shipment 6) Watch face too small
3) Do not like color 7) Strap on watch too big
4) Do not like material on strap 8) Strap on watch too small
Ship back the carefully packaged item(s) using the return address label on your delivery note.
You are responsible for postage cost of the unwanted item(s) (service with signature recommended).
Return Your Package To:
6350 Cantay Road
Mississauga, ON L5R4E2
HOLIDAY ONLINE RETURN POLICY
The holiday return policy does not include returns for sale merchandise.
The 14 day return policy will be extended to January 10th of the following year for online purchases made between November 14th and December 24th.