All Swatch watches are labelled Swiss Made.
Swiss Made embodies a concept of quality forged over many years. It includes the technical quality of watches (accuracy, reliability, water-resistance and shock-resistance), as well as their aesthetic quality (elegance and originality of design). It covers both traditional manufacturing and new technologies (micro-electronics).
Swatch: Swiss Made since 1983.
We believe that you will be delighted with your product, but there may be an occasion where you feel it necessary to return an item.
Returning Unwanted or Faulty Products:
- Please contact us by email at eCom@swatch.ca to inform us of your wish to return Products.
- We will provide you with a Return Authorization Code to include with the package to facilitate the effective processing of your return.
For more details, please refer to our Delivery and Returns policy.
HOLIDAY ONLINE RETURN POLICY
The holiday return policy does not include returns for sale merchandise. The 14 day return policy will be extended to January 10th of the following year for online purchases made between November 14th and December 24th.
All shipments by Canada Post Service.
The following shipping options are available: - Xpresspost with signature (Arrives in 2 business days) - Priority with signature (Next business day)
Priority with signature Delivery: Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment (assuming credit card approval). Orders placed after the aforementioned times will be processed and shipped the next business day.
You can return any unworn/undamaged item within 14 days of delivery for a full refund of the purchase price (less shipping charges).
Follow the instructions on the Delivery Note provided to carefully pack the item(s), using the return label and indicating the return number provided by our Customer Service.
Refund will be made on the original method of payment within 10 days of return, once we have inspected the returned item to ensure that it was received in its original state.
For more details, please refer to our Delivery and Returns section.