SHIPPING IN 2-5 DAYS
We offer a single, standard delivery service. Orders will be delivered within 2 to 5 business days (subject to a maximum of 30 days) unless otherwise advised.
We are pleased to advise that there will be free delivery on all orders over £30.00.
For orders under £30.00 we will charge £3.00.
All orders on the Swatch Online Store are being shipped by UPS.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
a. Unwanted Products
- Our policy is to ensure that you are satisfied every time you place an Order with Swatch. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days from the day after the day on which you receive it, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product and the applicable delivery charge but not any postage or collection cost incurred returning the item to us. Where you chose a more expensive delivery option, we have the option to only reimburse you up to the amount you would have paid if you had chosen the least expensive common and generally accepted form of delivery offered by us.
- We will make the refund directly to the credit/charge card used to place the original order within 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the items, or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
- Certain products and services are excluded from this returns policy, including earrings, which cannot be accepted for health and hygiene reasons.
- This does not affect your statutory rights.
b. Faulty Products
- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 14 days of receipt.
- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
- For help with items later than 14 days after your initial purchase please e-mail us. This does not affect your Statutory Rights.
c. Returning Unwanted or Faulty Products
- Please contact us by email to inform us of your wish to return Products.
We will allocate you with a Returns Authorisation Code which should be included with the package to improve processing of your return.
Please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:
PO Box 62430