We believe that you will be delighted with the products you purchase on this website. But if you change your mind when you receive the product, you may take it to any Hong Kong Swatch Stores and exchange for another model within 14 days from the day on which you receive it.
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate.
For details, please refer to our Delivery, Exchange and Return Policy.
We offer free standard and charged express delivery service.
We strive our best to delivery your orders to you. For standard delivery service normally takes only 1 to 3 business days after the date of order with 3 different delivery time slots to best fit your plan. For express delivery, the order will be delivered on the afternoon of the date of order!
You may refer to Policy of Delivery Returns & Exchange for details.
All Swatch and Flik Flak watches products are entitled to 24 months free international warranty. For any material and manufacturing defects, you are welcomed to take your Swatch to any Swatch Stores for repair or replacement free of charge!
You may have your strap changed for free and we guarantee you free batteries for unlimited times for your Swatch! Details please see our warranty terms.
You may choose from the many colorful and creatively designs of Swatch for your beloved ones. We offer free gift message card that you can leave your message for them. We will have the card printed and delivered to his or her doors, beautifully wrapped.
Send the surprise to them now!