SHIPPING IN 2-5 DAYS
We offer a single, standard delivery service. Orders will be delivered within 2 to 5 business days (subject to a maximum of 30 days) unless otherwise advised.
All orders on the Swatch Online Store are being shipped by UPS.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.
a. Faulty Products
- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge as appropriate, if you return the Product to us at the postal address below within 14 days of receipt.
- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
- For help with items later than 14 days after your initial purchase please e-mail us. This does not affect your Statutory Rights.
b. Returning Faulty Products
- Please contact us by email to inform us of your wish to return Products.
We will allocate you with a Returns Authorisation Code which should be included with the package to improve processing of your return.
Please use a secure delivery method which requires signature and return to:
The Swatch Group (Malaysia) Sdn Bhd
Level 22, Wisma Goldhill
67 Jalan Raja Chulan
50200 Kuala Lumpur