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Delivery and Returns

We offer a single, standard delivery service. Orders will be delivered within 2 to 5 business days unless otherwise advised.

We are pleased to advise that there will be free delivery on all orders over £30.00.

For orders under £30.00 we will charge £3.00.  

All orders on the Swatch Online Store are being shipped by UPS.

Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.

a. Unwanted Products

- Our policy is to ensure that you are satisfied every time you place an Order with Swatch. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P where applicable).

- We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.

- Certain products and services are excluded from this returns policy, including earrings, which cannot be accepted for health and hygiene reasons.

- This does not affect your statutory rights.

b. Faulty Products

- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 14 days of receipt.

- In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

- For help with items later than 14 days after your initial purchase please e-mail us.  This does not affect your Statutory Rights.

c. Returning Unwanted or Faulty Products

- Please contact us by email to inform us of your wish to return Products.

We will allocate you with a Returns Authorisation Code which should be included with the package to improve processing of your return.

Please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:
SGEC
PO Box 62430
London
E16 2XD

PLEASE CLICK HERE FOR A RETURNS FORM

You will be responsible for the returned product(s) until they reach us.

d. Unwanted Products - European Distance Selling Regulations (DSRs)

- By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.

- If you wish to cancel your order under the DSRs and the delivery has already been dispatched we ask you to contact our Customer Service team quoting your name and order number.  A Returns Authorisation Code will be issued accordingly. We will arrange for you to be refunded;  the refund will include any applicable delivery charge but not any postage cost incurred returning the item to us. 

e. Recycling Your Old Swatch – The Waste Electrical & Electronic Equipment (WEEE) Legislation

- The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled

By law consumers in the UK are entitled to the treatment of electrical equipment in accordance with WEEE Regulations.


- The Swatch Group (UK) LTD is obliged under these regulations to offer our customers free take-back of their WEEE item on a like-for-like basis when buying a new Electrical or Electronic product from us.

Customers must return their WEEE item to us within 28 days upon receipt of their new purchase. 

Please Return to:
SGEC – WEEE Return
PO Box 62430
LONDON
E16 2XD


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