Conditions of Sale
1.1 These Conditions of Sale apply to our supply to you of any of the products listed on this website http://eu-shop.swatch.com. Please read these Conditions of Sale carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions as set out below.
1.2 You should print a copy of these Conditions of Sale for future reference.
1.3 Please click on the button marked "I Accept" at the end of the order process if you accept them. Please understand that if you refuse to accept these Conditions of Sale, you will not be able to order any products from this website.
1.4 This website is operated by The Swatch Group (Nordic) AB of Årstaängsvägen 1A, 9tr, P.O. Box 47325, S-10074 Stockholm, E-Mail firstname.lastname@example.org (“Swatch”, “we”, “us”, “our”). We are registered in Sweden under company number 556050-9944. Our VAT number is SE556050994401. The Swatch Group (Nordic) AB is an affiliated company of The Swatch Group Ltd., Biel, Switzerland.
2. Your status
2.1 By placing an order through our site, you warrant that:
2.1.1 - You are legally capable of entering into binding contracts;
2.1.2 - You are at least 18 years old
3. Purchase of goods, order process
3.1 Your order for a product shall be regarded as an offer to purchase products under these Conditions of Sale.
3.2 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3.3 Product descriptions are correct at the date of publication but are subject to availability or change without notice.
3.4 Orders are subject to acceptance by Swatch and availability of the ordered products. Swatch cannot be responsible for obvious errors in typography or photography.
3.5 If the products ordered are not available, we will notify you by email and you will have the option either to wait until the item is available from stock or to cancel the order.
3.6 We will confirm acceptance to you by sending you an order confirmation by email and this will constitute a binding contract between you and us.
3.7 The contract will relate only to those products we have confirmed in the order confirmation.
4. Price and payment
4.1 The price of any product will be as displayed on this website from time to time, except in cases of obvious error. Prices charged to you are inclusive of VAT at the current rates. Delivery costs will, if applicable, be clearly indicated and added to the total amount due.
4.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation by email.
4.3 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation so that, where the correct price of a product is less than our stated price, we will charge the lower amount when dispatching the product to you.
4.4 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
4.5 Payment can be made by the credit cards as detailed in the ordering process or by Paypal. We will display the price that you have to pay on the order confirmation. We will not charge your credit card or Paypal account until we despatch your order.
4.6 All credit card holders are subject to validation checks and authorisation by the card issuer. We may share the credit card holder's personal information with such third parties as are necessary to enable us to do such checks. If the issuer of the credit card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
4.7 Payment must be made before supply of the products. We will deduct full payment from your credit card or from your Paypal account just before we ship the products. We may suspend delivery of the products until full payment is received. We may terminate the contract between you and us with written notice if you fail, without good reason, to pay us in full on time and the failure constitutes a material breach of the agreement.
5.1 We will confirm the shipping date (including tracking number) by issuing you a shipping notice. Delivery will take place less than 30 days after the date of order unless specifically otherwise agreed in writing at the time of making the order.
5.2 The place of delivery is as chosen by the purchaser and stated in the order confirmation. We will deliver within Sweden only. For practical reasons, we may deliver several products from the same order by instalments, which we will communicate to you with the shipping notice.
5.3 If we cannot meet the estimated delivery date indicated in the order confirmation and the revised delivery date will exceed 30 days from the original date of order, then we will contact you to advise you of a proposed new date for delivery. If you refuse the revised delivery date and we are unable to deliver the product(s) within 30 days from the original date of your order or prior to the specifically agreed delivery date if applicable, then you may cancel the order without charge obtain a full refund. Where the products are delivered in instalments, then, unless expressly otherwise agreed in writing at the time of placing the order, these instalments will be delivered within 30 days of placing the order.
6. Passing of risk
6.1 Risk of the products passes to you upon delivery. Risk in the sense of this provision means the responsibility for damage caused to or by use, handling or storage of the products. If you are contracting as a consumer the risk passes to you when your right of cancellation has expired.
7. Acceptance of products, right of cancellation
7.1 You must notify us of any missing products, or damage or defects to the products promptly following delivery. If you are contracting as a consumer then you must notify us of any missing products, or damage or defects to the products within a reasonable time after detection.
7.2 If you are contracting as a consumer, you may cancel the contract between you and us for any reason, by sending notice until, but no later than the end of the 14th calendar day after the day of receipt of the products, without incurring any obligation or liability to Swatch.
7.3 If you cancel, you must return the products (including any accessories which were included in the price of the products) with proof of purchase in their original condition, undamaged and at your cost. If not all accessories that were included with the products are returned, we shall be entitled to charge you for the cost of the missing items. You must take reasonable care of the products until returned.
7.4 On cancellation of the contract between you and us, we will refund you the price paid including the cost of sending the item to you within a period of 30 days from the date of cancellation.
7.5 Following cancellation you must return the products to us at the address indicated in paragraph 9.7.
7.6 Details of your statutory right to cancel, and an explanation of how to exercise it, are provided in the order confirmation.
7.7 Nothing in the contract between you and us or these Conditions of Sale affect your statutory rights as a consumer.
8. Our refunds policy
8.1 When you return a product to us (for instance, because you have cancelled the contract between you and us, or have notified us in accordance with paragraph 12 that you do not agree to any change in these Conditions of Sale or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective product.
8.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
8.3 Products returned by you within the fourteen-day cooling-off period (see paragraph 7.2 above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
9. Warranty, repairs, replacement
9.1 We warrant to you that any product purchased from us through our site is of satisfactory quality.
9.2 In case of damage or defects to products, Swatch will, at its own discretion, promptly repair the product or send a replacement after the damaged or defective product has been returned.
9.3 Warranty for watches. All watches offered for sale on this website have the benefit of the Swatch Ltd. International Warranty to be free from material or manufacturing defects for 24 months. The full warranty terms are in the International Warranty document provided with each watch.
9.4 Warranty for Bijoux items and accessories. Swatch warrants that Bijoux items and accessories are free from material or manufacturing defects for 6 months.
9.5 Warranty claims may be made either with an authorized Swatch retailer or by returning the product to Swatch. Warranty claims must be accompanied by a proof of purchase that verifies the date of purchase. The following are acceptable as proof of purchase:
9.5.1 - a stamped and dated International Warranty certificate (in the case of watches),
9.5.2 - the original sales receipt or delivery note,
9.5.3 - a bank or credit card statement.
9.6 If proof of purchase is unavailable, an item might still be treated as being under warranty based on the length of time that it has been available.
9.7 Any returns of products based on the contract between you and us shall be sent, using a secure delivery method which requires signature such as the Swedish Post (Posten) “rekommenderat brev” or Special Delivery, to the following address:
The Swatch Group (Nordic) AB
P.O. Box 47325
10.1 If you are contracting as a consumer, clauses 10.2 and 10.4 shall not be deemed to apply to you and your statutory rights under the Consumer Sales Act (SFS 1990:932) remain unaffected. Notwithstanding this, we shall in no circumstances be liable for any loss caused in your business activities.
10.2 Our liability in connection with any product purchased through our site is limited to the purchase price of that Product.
10.3 This does not include or limit in any way our liability:
10.3.1 - For death or personal injury caused by our negligence;
10.3.2 - For fraud or fraudulent misrepresentation; or
10.3.3 - For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
11.1 Transfer of rights and obligations. The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract prior to the delivery and the products have been paid in full. We may assign, subcontract or transfer any of our obligations or rights under the contract between you and us to a competent third party, in particular to other affiliates of The Swatch Group Ltd., in whole or in part and provided that the assignment, subcontract or transfer occurs without negatively affecting the provision of the products and your rights or remedies under this agreement.
11.2 Severability. If any part of these terms and conditions or any provisions of an Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law these Conditions of Sale.
11.3 Written communications. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11.4 Notices. All notices given by you to us must be given to The Swatch Group (Nordic) AB, Årstaängsvägen 1A, 9tr, P.O. Box 47325, S-10074 Stockholm or email@example.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 11.3. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
11.5 Events outside our control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract between you and us that is caused by events outside our reasonable control, including any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.5.1 - Strikes, lock-outs or other industrial action.
11.5.2 - Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
11.5.3 - Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
11.5.4 - Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11.5.5 - Impossibility of the use of public or private telecommunications networks.
11.5.6 - The acts, decrees, legislation, regulations or restrictions of any government.
11.6 Our performance under any contract between you and us is deemed to be suspended for the period that the event outside our reasonable control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the contract between you and us may be performed despite the event.
11.7 Waiver. If we fail, at any time during the term of a contract between you and us, to insist upon strict performance of any of your obligations under a contract between you and us or any of these Conditions of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract between you and us, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Conditions of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11.4 above.
11.8 Entire agreement. These Conditions of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract between you and us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Conditions of Sale. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Conditions of Sale.
12. Our right to vary these Conditions of Sales
12.1 We have the right to revise and amend these Conditions of Sale from time to time.
12.2 You will be subject to the policies and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions of Sale before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the Conditions of Sale, unless you notify us to the contrary within 14 calendar days of receipt by you of the products).
13. Law and jurisdiction
13.1 Agreements for the purchase of products through this website shall be interpreted and governed in accordance with Swedish law. Swedish courts shall have exclusive jurisdiction in respect of any dispute arising from contract between you and us and these Conditions of Sale