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CURBSIDE PICKUP
Please note our Swatch Stores at Carrefour Laval, Sainte-Catherine, Fairview Pointe-Claire, Chinook Centre, Rideau Centre and Toronto Eaton Centre are currently offering curbside pickup. Please call these stores for details.

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  • Swiss Made

    Swiss Made

    All Swatch watches are labelled Swiss Made.

    Swiss Made embodies a concept of quality forged over many years. It includes the technical quality of watches (accuracy, reliability, water-resistance and shock-resistance), as well as their aesthetic quality (elegance and originality of design). It covers both traditional manufacturing and new technologies (micro-electronics).

    Swatch: Swiss Made since 1983.

  • Easy Return

    Easy Return

    We believe that you will be delighted with your product, but there may be an occasion where you feel it necessary to return an item.
    Returning Unwanted or Faulty Products:
    - Please contact us by email at eCom@swatch.ca to inform us of your wish to return Products.
    - We will provide you with a Return Authorization Code to include with the package to facilitate the effective processing of your return.
    For more details, please refer to our Delivery and Returns policy.


    HOLIDAY ONLINE RETURN POLICY
    The holiday return policy does not include returns for sale merchandise. The 14 day return policy will be extended to January 10th of the following year for online purchases made between November 14th and December 24th.

  • Shipment

    Shipment

    SHIPPING OPTIONS

    All shipments by FedEx Canada.

    The following shipping options are available:
    -FedEx Economy: delivery by 1 to 3 business days
    - FedEx 2Day®: delivery by 1 to 2 business days
    -FedEx Standard Overnight®: delivery by the next business day

    Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment (assuming complete approval). Orders placed after the aforementioned times will be processed and shipped the next business day.

  • Dr. Swatch
  • Swatch Warranty
  • Satisfied or Reimbursed

    Satisfied or Reimbursed

    You can return any unworn/undamaged item within 14 days of delivery for a full refund of the purchase price (less shipping charges).

    Follow the instructions on the Delivery Note provided to carefully pack the item(s), using the return label and indicating the return number provided by our Customer Service.

    Refund will be made on the original method of payment within 10 days of return, once we have inspected the returned item to ensure that it was received in its original state.

    For more details, please refer to our Delivery and Returns section.

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