All Swatch watches come with the label Swiss Made.

Swiss Made embodies a concept of quality that has been forged over the years. It includes the technical quality of watches (accuracy, reliability, water-resistance and shock-resistance), as well as their aesthetic quality (elegance and originality of design). It covers both traditional manufacturing and new technologies (micro-electronics).

Swatch: Swiss Made since 1983.

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

Returning Unwanted or Faulty Products:

- Please contact us by email ( e-commerce@uk.swatchgroup.com ) to inform us of your wish to return Products.
- We will allocate you with a Returns Authorisation Code which will help to facilitate the effective processing of your return.
- Please fill the following Returns form: CLICK HERE
- Please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:

SGEC
PO Box 62430
London
E16 2XD

All orders submitted between Monday to Friday will be shipped within 1 working day. Orders placed during the weekend will also require 1 working day to process.

Depending on the delivery method chosen standard delivery can take 2-5 working days, express delivery can take 1-2 working days or delivery to your local access point can take 2-5 working days.

The Swatch Online Store only ships orders within the UK.

If you are unhappy with an item when you receive it or if you simply change your mind please return it to us with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (including any paid for delivery costs, where applicable).


We will make the refund directly to the credit/charge card used to place the original order within 14 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.