US Delivery Only - FREE Ground Shipping Always. FREE 2-DAY Shipping on all orders $100 and up.
All Swatch watches are labelled Swiss Made.
Swiss Made embodies a concept of quality forged over many years. It includes the technical quality of watches (accuracy, reliability, water-resistance and shock-resistance), as well as their aesthetic quality (elegance and originality of design). It covers both traditional manufacturing and new technologies (micro-electronics).
Swatch: Swiss Made since 1983.
To return or exchange a product:
- Contact us by email at firstname.lastname@example.org
- We will provide you with a Return Authorization Code (RMA) to include with the package
For more details, please refer to our Delivery and Returns policy
All shipments will be delivered by UPS. The following shipping options are available:
- FREE Standard Ground (Arrives within 7-10 business days)
- 2nd Day (Arrives in 2 business days) FREE for orders starting at $100US or $9.99 for orders under $100US
- Overnight (Next business day) is $14.99 and typically are shipped out on the same day when the orders are placed by noon EST
There is NO Saturday or Sunday delivery service available
Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment. Orders placed after the aforementioned times will be processed the next business day.
THE FOLLOWING LIMITED TWO-YEAR WARRANTY APPLIES TO THE USA ONLY
Swatch watches are laser sealed and therefore cannot be repaired, only replaced. All Swatch watches come with a two (2) year warranty on the internal movements of the watch. If such movements prove to be defective in material or workmanship under normal use, Swatch will replace your watch with the same model or a similar model free of charge. This warranty is only valid with your proof of purchase from Swatch or an Authorized Swatch Distributor.
This warranty does not cover: Damages to any part of the watch resulting from abnormal/abusive use, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the user directions provided by Swatch Ltd. Watches handled by non-authorized persons or which undergo alterations to their original condition beyond Swatch Ltd's control.
Where do i send my watch for service? If the item was purchased more than thirty days ago and falls under the two year warranty, please send it to our service center along with a copy of your proof of purchase from Swatch or an Authorized Swatch Distributor. Please read the warranty carefully before sending your watch.
You may return any unworn, undamaged merchandise purchased online from store.swatch.com within 30 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail. Merchandise purchased online may also be returned for an EXCHANGE at any Swatch corporate retail store. If returned by mail, you will need to pay for return shipping, but Swatch will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.