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Satisfied or Reimbursed

You may return any unworn, undamaged merchandise purchased online from within 30 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail. Merchandise purchased online may also be returned for an EXCHANGE at any Swatch corporate retail store. If returned by mail, you will need to pay for return shipping, but Swatch will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service center.

Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.

Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

Service Center Returns to: 
The Swatch Group (U.S.), Inc. 
55 Metro Way, Suite 1 Secaucus, NJ 07094